Website Security & Acceptable Use Policy

Effective Date: 24 August 2026

Last Updated: 01 June 2026

This Website Security & Acceptable Use Policy explains the rules governing the safe and responsible use of the Connie M Personal Shopper website.

Our aim is to provide customers with a secure, reliable and convenient online shopping environment.

This policy should be read together with our Terms & Conditions and Privacy Policy.

1. Acceptable Use

Customers may use our website for legitimate purposes, including:

Browsing products;
Creating a customer account;
Placing orders;
Making payments;
Managing orders;
Contacting customer support; and
Using other functionality made available by Connie M Personal Shopper.

Customers must use the website lawfully and responsibly.

2. Customer Accounts

Customers may create an account on our website.

Customers are responsible for:

Providing accurate information;
Maintaining the confidentiality of their login details;
Choosing an appropriately secure password;
Not sharing their password unnecessarily; and
Not allowing unauthorised persons to access their account.

Customers should notify Connie M Personal Shopper as soon as reasonably possible if they suspect that their account has been compromised.

3. Unauthorised Account Access

Customers must not:

Attempt to access another customer's account;
Guess or obtain another person's password;
Circumvent account security;
Use another person's account without permission; or
Attempt to gain unauthorised access to our website, systems or databases.

Unauthorised access may result in account suspension and may be reported to the appropriate authorities where necessary.

4. Fraudulent Orders and Transactions

Customers must not use the website to:

Place fraudulent orders;
Use stolen or unauthorised payment information;
Submit false information;
Manipulate payment processes;
Misrepresent delivery information;
Submit fraudulent refund or delivery claims; or
Otherwise attempt to obtain products or services through dishonest means.

Connie M Personal Shopper may investigate suspicious transactions and may delay, hold or cancel an order where reasonably necessary.

5. Promotions and Discount Abuse

Customers must not intentionally manipulate or abuse promotional offers.

This includes:

Creating multiple accounts to circumvent a one-per-customer promotion;
Using discount codes in a manner inconsistent with their stated terms;
Exploiting technical errors to obtain products or discounts improperly; or
Sharing or using promotional codes in a fraudulent manner.

Where promotional abuse is reasonably suspected, Connie M Personal Shopper may cancel or restrict the relevant transaction, subject to applicable law.

6. Website Interference

Customers must not attempt to:

Damage or disrupt the website;
Introduce malicious software;
Introduce viruses or harmful code;
Overload our systems;
Circumvent technical security measures;
Interfere with website functionality;
Attempt unauthorised system access; or
Use automated methods to interfere with the normal operation of the website.

7. Automated Scraping and Data Collection

Customers must not use automated tools, bots, scripts or similar technologies to systematically collect or copy information from our website without our prior written permission.

This includes systematic copying of:

Product information;
Product descriptions;
Product photographs;
Prices;
Customer-facing website content; or
Other commercially valuable website information.

8. Intellectual Property and Website Content

Our website contains content belonging to or licensed to Connie M Personal Shopper.

This may include:

Logos;
Branding;
Product photographs;
Original photographs;
Graphics;
Written descriptions;
Videos;
Website design;
Marketing materials; and
Other original content.

Customers may not reproduce, copy, modify, distribute or commercially use our original website content without prior written permission, except where permitted by applicable law.

9. Malicious or Harmful Content

Customers must not upload, submit or transmit through our website any content that:

Contains malicious software;
Attempts to compromise website security;
Contains harmful code;
Is intended to deceive or defraud;
Infringes another person's legal rights; or
Creates an unreasonable security or operational risk.

10. Website Security Monitoring

Connie M Personal Shopper may use reasonable security measures and monitoring tools to protect:

Our website;
Customer accounts;
Customer information;
Payment processes;
Business systems; and
Other website users.

Security measures may include monitoring for suspicious activity, fraudulent transactions and unauthorised access attempts.

We may investigate activity that reasonably appears to threaten the security or integrity of our website.

11. Security Vulnerabilities

If a customer or other person identifies a potential security vulnerability affecting our website, we encourage them to report it privately to:

Email: conniempersonalshopper@gmail.com

Reports should include enough information to allow us to understand and investigate the potential issue.

Individuals must not intentionally exploit, access, alter, destroy or disclose confidential information obtained through a security vulnerability.

We appreciate responsible reporting that allows us an opportunity to investigate and address potential security issues.

12. Account Suspension or Termination

Connie M Personal Shopper may suspend or terminate a customer account where there are reasonable grounds to believe that the account has been involved in:

Fraudulent activity;
Unauthorised access;
Serious policy violations;
Abuse of promotions;
Attempts to compromise website security;
Repeated misuse of the website; or
Other activity that presents a significant risk to customers or the business.

Where reasonably appropriate, we may contact the customer before taking action.

Nothing in this section prevents a customer from exercising any applicable legal or consumer rights.

13. Website Availability

We aim to keep our website operational and secure but cannot guarantee that it will always be:

Available;
Error-free;
Uninterrupted; or
Free from technical vulnerabilities.

Temporary interruptions may occur because of:

Maintenance;
Updates;
Hosting issues;
Third-party service interruptions;
Security measures;
Technical failures; or
Circumstances beyond our reasonable control.

14. Third-Party Services

Our website relies on certain third-party technology and service providers, including Shopify, payment providers, analytics services and courier-related systems.

These providers may have their own security measures, terms and policies.

Connie M Personal Shopper will take reasonable steps to work with reputable service providers, but cannot guarantee the security or uninterrupted operation of third-party systems outside our direct control.

15. Customer Responsibility for Security

Customers are responsible for taking reasonable precautions when using our website.

Customers should:

Keep passwords confidential;
Avoid sharing account credentials;
Use secure devices where possible;
Avoid entering account information on suspicious websites;
Log out of shared devices; and
Contact us if they suspect unauthorised account activity.

16. Security Incidents

If Connie M Personal Shopper becomes aware of a security incident affecting personal information, we will take reasonable steps to investigate, contain and address the incident.

Where notification is required under applicable law, we will follow the applicable legal requirements.

Our Privacy Policy contains additional information regarding the handling and protection of personal information.

The Information Regulator provides mechanisms for organisations to report personal-information security compromises where required.

17. Enforcement

Where a customer breaches this policy, Connie M Personal Shopper may take reasonable action depending on the seriousness and circumstances of the breach.

This may include:

Warning the customer;
Restricting website functionality;
Cancelling a suspicious order;
Suspending an account;
Terminating an account;
Investigating the activity; or
Reporting suspected unlawful activity to an appropriate authority where necessary.

18. No Circumvention of Security Measures

Customers must not attempt to bypass or disable security controls implemented by Connie M Personal Shopper, Shopify or other service providers used to operate the website.

This includes attempts to circumvent:

Login controls;
Payment security;
Account restrictions;
Promotional restrictions;
Technical access controls; or
Other security measures.

19. Privacy and Personal Information

Any personal information collected through the website will be handled in accordance with our Privacy Policy.

We aim to implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, damage or misuse.

POPIA requires appropriate safeguards for personal information, and the Information Regulator provides compliance resources for private bodies.