Effective Date: 24 August 2026
Last Updated: 01 June 2026
Welcome to Connie M | Personal Shopper. We are committed to providing our customers with a convenient and reliable shopping experience.
This Personal Shopper & Runner Policy explains how our shopping services operate, including payments, pre-orders, delivery, product availability, cancellations and customer responsibilities.
By placing an order with Connie M | Personal Shopper, you acknowledge and agree to the terms set out below.
1. Our Personal Shopping Service
Connie M | Personal Shopper provides a curated personal shopping service, allowing customers to purchase selected products made available through our website and social media platforms.
Customers may also ask Connie to source a specific item that is not listed on our website, through the Source It For Me page or our official WhatsApp channel. Sourcing requests are considered at Connie M's discretion and are subject to availability. Where a request is accepted, Connie M will provide a quote, and no payment is required until the customer has accepted the quote.
Products displayed on our website are subject to availability.
2. Product Pricing
The price displayed for each product includes the applicable Connie M personal shopping/service component.
Customers will therefore see a single product price rather than a separate personal shopper or runner fee being added at checkout.
Courier and delivery charges are not included in the product price and are payable separately by the customer.
3. Ready-to-Purchase Orders
For products that are available for immediate purchase:
- Full payment is required before the product is purchased or secured on the customer's behalf.
- An order will only be considered confirmed once payment has been successfully received.
- Payment confirmation does not necessarily guarantee availability until the product has been secured.
- Where an item becomes unavailable before it can be secured, Connie M will communicate the available options to the customer.
4. Pre-Orders
Pre-order products are subject to different payment terms.
Customers placing a pre-order are required to:
- Pay a 50% deposit to confirm the order; and
- Pay the remaining 50% balance before the order is shipped.
The final balance must be received before the order is dispatched.
Pre-order timelines are estimates and may be affected by supplier availability, manufacturing, shipping, customs, courier delays or other circumstances outside our reasonable control.
Customers will be informed of material delays where applicable.
5. Product Availability
Although we make every reasonable effort to keep product information accurate, stock availability can change without notice.
Products may become unavailable due to:
- Supplier stock changes;
- High demand;
- Supplier errors;
- Product discontinuation;
- Price changes; or
- Other circumstances outside our control.
Where an order cannot be fulfilled, we will communicate with the customer and provide an appropriate resolution in accordance with our applicable Terms & Conditions and consumer rights.
6. Customer Responsibility
Customers are responsible for reviewing their order carefully before completing payment.
This includes confirming:
- Product;
- Size;
- Colour;
- Quantity;
- Style/model;
- Any applicable product specifications; and
- Delivery information.
Once an order has been confirmed, customers should contact us as soon as possible if they believe any information is incorrect.
We cannot guarantee that changes will be possible after an order has been purchased or secured.
7. Clothing and Footwear Sizes
Customers are responsible for selecting the appropriate size based on the information provided on the product listing.
Where sizing information, size charts or measurements are provided, customers are encouraged to review these before placing an order.
Selecting the incorrect size due to customer error does not automatically constitute an incorrect or defective product.
Returns or exchanges, where applicable, will be handled in accordance with our Refund & Returns Policy and the applicable supplier terms.
8. Cancellations and Change of Mind
Customers should contact Connie M as soon as possible if they wish to cancel an order.
Cancellation may not be possible once a product has already been purchased, secured, processed or prepared for dispatch.
Where cancellation is permitted, any applicable refund, deduction or credit will be handled in accordance with our Refund & Returns Policy and applicable consumer law.
For pre-orders, cancellation requests will be assessed based on the stage of the order and any commitments already made to suppliers.
9. Supplier Errors or Product Issues
If a customer receives an item that is materially different from what was ordered, is defective, or is otherwise affected by a supplier-related issue, the customer must contact Connie M as soon as reasonably possible after receiving the order.
Customers may be required to provide:
- Their order details;
- Photographs or videos of the issue;
- Photographs of the packaging where relevant; and
- Any other information reasonably required to investigate the matter.
We will assess the issue and, where applicable, facilitate an appropriate remedy in accordance with our Refund & Returns Policy, supplier requirements and applicable consumer law.
10. Delivery and Courier Services
Delivery is not included in the product price.
Customers are responsible for the applicable courier charge.
Our available delivery options may include:
- The Courier Guy;
- PUDO; and
- PEP.
Courier options may vary depending on the product, destination, availability and operational circumstances.
Once an order has been handed over to the selected courier, delivery is subject to the courier's terms, processes and estimated delivery timelines.
We will reasonably assist customers with delivery-related enquiries where required.
11. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information.
This includes:
- Full name;
- Contact number;
- Delivery address or selected collection/drop-off point;
- PUDO/locker details where applicable; and
- Any other information required by the courier.
Connie M | Personal Shopper is not responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
Additional courier charges resulting from incorrect information or failed delivery attempts may be payable by the customer.
12. No Customer Collections
For safety and operational reasons, customer collections are not currently available.
All completed orders must be delivered using one of the available courier options.
Our physical operating or sourcing location will not be provided for customer collection unless Connie M expressly introduces a collection option in the future.
13. Unclaimed or Undelivered Orders
Customers are responsible for ensuring that they are available to receive their orders or that the correct delivery arrangements have been selected.
Where an order is returned to Connie M or the courier due to a failed delivery, incorrect information, refusal to accept delivery or failure to collect from a designated PUDO/PEP location, additional delivery charges may apply before the order can be sent again.
14. Communication
Customers should communicate with Connie M through our official communication channels.
Customers are encouraged to include their order number when contacting us about an existing order.
Response times may vary depending on order volumes, weekends, public holidays and operational requirements.
15. Fraudulent or Suspicious Transactions
Connie M | Personal Shopper reserves the right to delay, cancel or investigate an order where there are reasonable concerns regarding:
- Fraudulent payment;
- Unauthorised use of a payment method;
- False customer information;
- Suspicious order activity; or
- Attempts to circumvent our payment or security procedures.
Where appropriate, additional verification may be requested before an order is processed.
16. Customer Conduct
We are committed to treating our customers respectfully and expect the same in return.
Threatening, abusive, discriminatory, harassing or fraudulent behaviour towards Connie M, its representatives, service providers or business partners will not be tolerated.
Where appropriate, Connie M reserves the right to refuse future service or discontinue communication regarding non-legitimate requests, while continuing to address valid customer complaints and consumer rights appropriately.
17. Complaints and Disputes
Customers who experience an issue with an order should first contact Connie M through our official communication channels so that we can investigate and attempt to resolve the matter.
Customers should provide their order number and sufficient information about the issue to allow us to investigate it efficiently.
Nothing in this policy is intended to limit or exclude any rights available to consumers under applicable South African law.
18. Policy Updates
Connie M | Personal Shopper may update this policy from time to time to reflect changes in our services, business operations or applicable legal requirements.
The latest version published on our website will apply to future orders.
19. Contact Us
For questions regarding this Personal Shopper Policy or an existing order, please contact us through our official customer service channels:
Business: Connie M | Personal Shopper
Email: conniempersonalshopper@gmail.com
WhatsApp: +27 62 658 6229
Website: www.conniempersonalshopper.co.za
Thank you for choosing Connie M | Personal Shopper.
Our goal is to make your shopping experience convenient, transparent and reliable while maintaining a safe and professional service for our customers and our team.