Effective Date: 24 August 2026
Last Updated: 26 September 2026
Connie M Personal Shopper respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Connie M Personal Shopper collects, uses, stores, protects and shares personal information when you visit our website, create an account, place an order, communicate with us or otherwise interact with our services.
This policy is intended to explain our privacy practices in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Who We Are
Business Name: Connie M Personal Shopper
Email: conniempersonalshopper@gmail.com
Telephone / WhatsApp: +27 62 658 6229
Website: www.conniempersonalshopper.co.za
Information Officer: the owner of Connie M Personal Shopper, contactable at the details above
For purposes of POPIA, Connie M Personal Shopper acts as the responsible party in relation to personal information processed through our business.
2. Personal Information We Collect
Depending on how you interact with us, we may collect information including:
Personal and Contact Information
- Name and surname;
- Email address;
- Telephone or WhatsApp number;
- Delivery address;
- Billing information; and
- Other information you voluntarily provide.
Order Information
We may collect information relating to:
- Products purchased;
- Order numbers;
- Order history;
- Delivery preferences;
- Returns and exchanges;
- Customer communications; and
- Information necessary to resolve customer enquiries.
Account Information
Where customers create an account on our website, we may process information necessary to create, maintain and secure the account.
Technical Information
When you visit our website, certain technical information may be collected automatically, including information relating to:
- Device type;
- Browser;
- IP address;
- Website activity;
- Pages visited;
- Referring websites; and
- Other technical or analytical information.
3. How We Collect Information
We may collect personal information when you:
- Create an account;
- Place an order;
- Complete checkout;
- Contact us;
- Subscribe to marketing communications;
- Request customer support;
- Participate in promotions;
- Browse or interact with our website; or
- Otherwise voluntarily provide information to us.
Where reasonably practicable, personal information will be collected directly from the customer.
4. Why We Use Your Personal Information
We may process personal information for purposes including:
- Creating and managing customer accounts;
- Processing and fulfilling orders;
- Processing payments;
- Arranging delivery;
- Communicating with customers;
- Providing customer support;
- Processing returns and exchanges;
- Managing pre-orders;
- Preventing fraud and unauthorised transactions;
- Maintaining business and financial records;
- Improving our website and services;
- Understanding website usage and customer behaviour;
- Sending marketing communications where permitted;
- Managing promotions and customer enquiries;
- Complying with legal and regulatory obligations; and
- Protecting our business, customers and service providers.
We aim to collect and process only information that is reasonably necessary for the relevant purpose.
5. Lawful Processing
Connie M Personal Shopper will process personal information in accordance with applicable legal requirements.
Depending on the circumstances, processing may be necessary because:
- You have requested or entered into a transaction with us;
- Processing is necessary to provide our products or services;
- We have a legitimate business or legal purpose;
- You have provided consent where consent is required; or
- We are required or permitted to process information by law.
POPIA requires personal information to be processed lawfully, for specific purposes and in accordance with applicable processing conditions.
6. Payment Information
Payments made through our website may be processed through third-party payment service providers.
Connie M Personal Shopper does not store customers’ full payment-card details where these are processed by the applicable payment provider.
Payment providers may process information according to their own privacy policies and security procedures. Customers should review the applicable payment provider’s terms and privacy information where appropriate.
7. Website Platform, Hosting and Payments
Our website runs on WordPress and WooCommerce and is hosted by Hostinger. These provide the technology for website functionality, customer accounts, checkout and order processing, and customer information is stored on our hosting account for that purpose.
Card payments are processed by Yoco. Your card details are entered on Yoco’s secure payment page and are not stored on our website. Yoco’s processing of personal information is subject to its own privacy policy.
8. Courier and Delivery Information
To fulfil an order, we may need to provide necessary customer information to the selected courier or delivery service.
This may include:
- Customer name;
- Telephone number;
- Delivery address;
- PUDO locker details;
- Order information; and
- Other information reasonably necessary to complete delivery.
Information shared with couriers is limited to what is reasonably necessary for fulfilment of the delivery.
9. Marketing Communications
Where permitted by law, Connie M Personal Shopper may communicate with customers regarding:
- New products;
- Promotions;
- Special offers;
- Sales;
- Business updates;
- Product launches; and
- Other marketing communications.
Marketing communications may be sent through channels such as:
- Email;
- WhatsApp;
- SMS; and
- Other applicable communication channels.
Where consent is required, we will obtain the appropriate consent. Customers may opt out of marketing communications at any time.
Opting out of marketing communications will not prevent us from sending important transactional or service-related communications, such as order confirmations, payment information, delivery updates or return-related communications.
10. Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
- Keep the website functioning;
- Maintain shopping-cart functionality;
- Remember customer preferences;
- Support customer accounts;
- Understand how customers use our website;
- Analyse website performance;
- Improve the customer experience; and
- Support relevant marketing and advertising activities.
Some cookies may be placed or managed by third-party services used on our website.
Customers may be able to manage certain cookie preferences through their browser or available website cookie controls. Disabling certain cookies may affect the functionality of parts of the website. See our Cookie Policy for more detail.
11. Analytics and Marketing Technologies
We may use analytics and marketing technologies, including tools such as:
- Google Analytics;
- Meta Pixel;
- TikTok Pixel; and
- Similar technologies introduced in the future.
These tools may collect information about website activity and interactions to help us understand customer behaviour, improve our website and measure marketing performance.
Where applicable, these technologies may use cookies or similar identifiers.
12. Sharing Personal Information
We do not sell customers’ personal information.
We may share necessary personal information with selected third parties where reasonably required for purposes including:
- Payment processing;
- Order fulfilment;
- Courier and delivery services;
- Website hosting and technology;
- Analytics;
- Marketing;
- Fraud prevention;
- Customer support; and
- Legal or regulatory compliance.
Third parties will only receive information reasonably necessary for the relevant purpose.
13. International Processing
Some of the technology, payment, analytics or other service providers used by our business may process information outside South Africa.
Where personal information is transferred to or processed by a third party outside South Africa, Connie M Personal Shopper will take reasonable steps to ensure that the POPIA requirements relating to cross-border transfers are met.
14. Children’s Personal Information
Customers under the age of 18 may use our website only with the involvement and permission of a parent or legal guardian.
We do not intentionally collect unnecessary personal information from children.
Where the processing of a child’s personal information requires additional consent or protection under applicable law, we will take appropriate steps.
15. Information Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access;
- Loss;
- Theft;
- Misuse;
- Alteration;
- Disclosure; and
- Destruction.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
Customers are responsible for keeping their account credentials and passwords confidential and should notify us if they believe their account has been accessed without authorisation.
16. Data Security Incidents
If we become aware of a security compromise involving personal information, we will take reasonable steps to investigate, contain and address the incident.
Where notification is required by applicable law, affected parties and/or the Information Regulator will be notified in accordance with the applicable requirements.
17. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required or permitted by law.
Retention periods may depend on factors including:
- Legal requirements;
- Tax and accounting obligations;
- Order and transaction records;
- Fraud prevention;
- Dispute resolution;
- Customer service requirements;
- Business records; and
- Other legitimate business purposes.
When personal information is no longer reasonably required, we will take appropriate steps to securely delete, destroy or de-identify it.
18. Customer Privacy Rights
Subject to applicable law, customers may have rights including the right to:
- Request access to personal information we hold about them;
- Request correction of inaccurate or incomplete information;
- Object to certain processing;
- Request deletion where legally applicable;
- Withdraw consent where processing is based on consent;
- Request information about how their personal information is processed; and
- Lodge a complaint regarding the handling of their personal information.
19. Marketing Opt-Out
Customers may unsubscribe from marketing communications by following the unsubscribe instructions provided in our electronic communications or by contacting us directly.
A customer who opts out of marketing communications may continue to receive essential communications relating to existing orders, payments, deliveries, returns, refunds or other transactions.
20. Accuracy of Personal Information
Customers are responsible for ensuring that the personal information they provide to Connie M Personal Shopper is accurate and up to date.
Customers may contact us to request correction of information that is inaccurate, incomplete or outdated.
21. Third-Party Websites
Our website may contain links or integrations to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites. Customers should review the privacy policies of third-party services before providing personal information directly to them.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our business;
- Changes to our website;
- New technologies or service providers;
- Changes in applicable law; or
- Changes to our privacy practices.
The latest version published on our website will apply from its stated effective date.
23. Contact Us About Privacy
For privacy-related questions, requests or concerns, please contact:
Connie M Personal Shopper
Email: conniempersonalshopper@gmail.com
WhatsApp: +27 62 658 6229
Website: www.conniempersonalshopper.co.za
Please provide sufficient information to allow us to identify your request and respond appropriately. Where a formal privacy request is made, we may need to verify your identity before providing or changing personal information.
24. Complaints
If you have concerns about how your personal information has been handled, please contact Connie M Personal Shopper first so that we can investigate and attempt to resolve the matter.
Where a customer remains dissatisfied, they have the right to lodge a complaint with the Information Regulator of South Africa: inforegulator.org.za.
We respect your privacy and are committed to handling your personal information responsibly and transparently.