Effective Date: 24 August 2026
Last Updated: 01 June 2026
This Payment & Cancellation Policy explains the payment requirements applicable to purchases made through Connie M Personal Shopper, including website orders and orders placed through our official WhatsApp communication channel.
By placing an order, the customer acknowledges and agrees to the applicable payment and cancellation requirements, subject to any rights available under South African law.
1. Accepted Payment Methods
Connie M Personal Shopper may accept payments through:
- EFT;
- Card payments through Yoco on our website; and
- Other payment methods made available by Connie M Personal Shopper from time to time.
Payment methods may vary depending on whether an order is placed through the website or through our official WhatsApp channel.
2. Website Orders
For orders placed through our website, customers must complete payment using one of the available payment methods at checkout.
An order is not considered confirmed until the applicable payment has been successfully received and verified.
Adding an item to a cart or submitting an order does not guarantee that the product has been secured.
3. WhatsApp Orders
During our website integration period, Connie M Personal Shopper may continue accepting orders through our official WhatsApp channel.
Customers placing orders through WhatsApp will receive payment instructions from Connie M.
An order will only be processed once the required payment has been received and verified.
Customers may be required to provide proof of payment where applicable.
4. Ready-to-Purchase Products
For products available for immediate purchase, 100% payment is required upfront.
The product will only be purchased or secured once the required payment has been successfully received and verified.
Where payment has not been received, the product may remain available for purchase by other customers.
5. Pre-Orders
Pre-orders operate under a 50/50 payment structure:
- 50% deposit is required to confirm the pre-order; and
- The remaining 50% balance must be paid before shipping.
Customers will be notified when the remaining balance becomes due.
Once the customer has been notified that the order is ready for dispatch, the outstanding balance must be paid within 24 hours.
6. Pre-Order Balance Grace Period
Where the outstanding pre-order balance has not been received within the required 24-hour period, Connie M Personal Shopper may provide the customer with a reasonable grace period and communicate with the customer regarding payment.
Where payment remains outstanding after the applicable grace period, the order may be cancelled or otherwise dealt with in accordance with the applicable circumstances, supplier arrangements and South African consumer law.
The customer will be informed before cancellation where reasonably practicable.
7. EFT Payment Deadline
For orders placed through WhatsApp or any other channel where payment is made by EFT, customers are generally required to make payment within 24 hours of receiving the payment details or payment request.
If payment is not received within this period, Connie M Personal Shopper may cancel the order or release the product for sale to another customer.
Where the customer has communicated a legitimate reason for the payment delay, Connie M may, at its discretion, extend the payment period.
8. Proof of Payment
For WhatsApp and EFT orders, customers may be required to provide proof of payment.
Providing proof of payment does not by itself constitute confirmation that funds have been received.
Connie M Personal Shopper reserves the right to verify that payment has successfully cleared before purchasing, securing or dispatching an order.
Customers should not assume that an order has been confirmed solely because proof of payment has been sent.
9. Successful Payment
An order will only be considered confirmed once the applicable payment has been successfully received and verified.
This requirement applies regardless of whether the order was placed:
- Through the website;
- Through WhatsApp; or
- Through another official Connie M ordering channel.
10. Failed or Declined Payments
If a payment is declined, reversed, unsuccessful or otherwise not received, the order will not be considered paid.
Customers may be required to make payment again using an available payment method.
Connie M Personal Shopper is not responsible for delays caused by payment-provider processing issues outside our reasonable control.
11. Incorrect Payments
Customers should take care when entering payment amounts and banking details.
If a customer accidentally pays more than the amount due, the excess amount may be refunded by EFT after the payment has been verified.
Customers may be required to provide accurate banking details for the refund.
Where a customer pays less than the required amount, the outstanding balance must be paid before the order is processed or dispatched.
12. Payment Verification and Fraud Prevention
Connie M Personal Shopper may conduct reasonable verification of payments and orders to protect customers and the business against fraudulent or unauthorised transactions.
We may delay, hold or cancel an order where there are reasonable concerns regarding:
- Fraudulent activity;
- Unauthorised payment;
- Suspicious transaction patterns;
- Incorrect customer information;
- Payment reversals; or
- Attempts to circumvent our payment procedures.
Additional verification may be requested before an order is processed.
13. Customer-Initiated Cancellation
Customers who wish to cancel an order should contact Connie M Personal Shopper as soon as possible.
Where a cancellation request is received before a product has been purchased or secured, Connie M may consider the cancellation depending on the circumstances and applicable consumer law.
Once a product has been purchased, secured, processed or prepared for dispatch, cancellation may no longer be possible.
Nothing in this section is intended to limit any statutory consumer cancellation rights that may apply.
14. Change-of-Mind Cancellations
Connie M Personal Shopper does not generally accept cancellations simply because a customer has changed their mind after an order has been processed or a product has been purchased or secured.
Customers who change their mind may contact us to discuss available options.
Any alternative arrangement will be subject to product availability, supplier terms and applicable consumer law.
15. Pre-Order Cancellations
Pre-orders involve commitments to suppliers and therefore customers should carefully consider their purchase before paying the 50% deposit.
A customer who wishes to cancel a pre-order should contact Connie M as soon as possible.
The cancellation will be assessed according to:
- The stage of the order;
- Whether the product has already been sourced or secured;
- Supplier terms;
- Product availability;
- The reason for cancellation; and
- Applicable South African consumer law.
A deposit will not automatically be treated as non-refundable where applicable law provides a customer with a right to a refund.
16. Sale and Clearance Products
Sale, clearance and promotional products may be subject to specific payment and cancellation terms communicated at the time of purchase.
These products are generally considered final sale for change-of-mind purposes, subject to any statutory consumer rights that apply where a product is defective, incorrectly supplied or otherwise qualifies for a remedy under applicable law.
17. Courier Fees
Courier and delivery charges are separate from the product price unless expressly stated otherwise.
Customers are responsible for the applicable delivery fee.
For orders requiring additional delivery charges due to circumstances attributable to the customer, such as an incorrect address, failed delivery or re-delivery, the additional amount may need to be paid before the order is re-dispatched.
18. Refunds
Where a refund is approved or legally required, refunds will generally be processed by EFT to the customer’s nominated bank account.
Customers are responsible for providing accurate banking information.
Refund processing times may vary depending on the circumstances and banking/payment-provider processing times.
19. Excess Payments
Where a customer accidentally makes an excess payment, Connie M Personal Shopper may refund the verified excess amount by EFT.
The refund will generally be processed after the original payment has been verified and reconciled.
20. Payment Disputes and Chargebacks
Customers are encouraged to contact Connie M Personal Shopper directly if they believe there is an issue with a payment or transaction.
Where a payment dispute or chargeback is initiated, Connie M may provide relevant transaction and order information to the applicable payment provider or financial institution as part of the investigation.
This does not affect any statutory rights available to customers.
21. Prices and Payment Amounts
The product price displayed at the time of purchase will generally apply to the confirmed order, subject to applicable law and any obvious pricing errors.
The applicable courier fee is separate and may be payable before dispatch.
For pre-orders, the applicable 50% deposit and remaining balance will be based on the price communicated for the relevant pre-order.
22. Communication Regarding Payments
Customers are responsible for monitoring the communication channels provided when placing an order.
Payment reminders, balance notifications and other order-related communications may be sent through email or WhatsApp, depending on how the order was placed.
Customers should contact Connie M as soon as possible if they believe they have not received an expected payment or balance notification.
23. Policy and Consumer Rights
This policy is intended to establish the normal payment and cancellation procedures of Connie M Personal Shopper.
Nothing in this policy is intended to exclude, restrict or waive any consumer right that cannot legally be excluded under South African law.
Where a mandatory legal right applies, that right will take precedence over an inconsistent provision of this policy.
24. Contact Us
For payment or cancellation enquiries, please contact:
Connie M Personal Shopper
Email: conniempersonalshopper@gmail.com
WhatsApp: +27 62 658 6229
Website: www.conniempersonalshopper.co.za
Please provide your order number or relevant payment reference when contacting us about an existing transaction.
Thank you for choosing Connie M Personal Shopper.
We aim to make our payment and ordering process transparent, secure and convenient for every customer.