Effective Date: 24 August 2026
Last Updated: 26 September 2026
Connie M Personal Shopper values the experiences and feedback shared by our customers.
This Customer Content & Media Policy explains how we may use customer reviews, testimonials, photographs, videos, screenshots and other customer-generated content on our website, social media and in our marketing.
We are committed to respecting customer privacy and will not assume that purchasing a product automatically gives us permission to use a customer’s personal content.
1. Customer Reviews and Testimonials
Customers may voluntarily provide reviews, testimonials or feedback about their experience with Connie M Personal Shopper.
Where a review or testimonial contains identifiable personal information, we will request the customer’s permission before using it for marketing or promotional purposes.
Approved testimonials may be used on:
- Our website;
- Social-media platforms;
- Marketing materials;
- Promotional campaigns; and
- Other Connie M Personal Shopper business channels.
Customers are encouraged to provide honest and accurate feedback.
2. Screenshots of Customer Messages
Customers may send feedback through platforms such as WhatsApp, email or social media.
Connie M Personal Shopper may use properly anonymised screenshots of customer feedback for business, marketing or promotional purposes without separately requesting permission, provided that reasonable steps have been taken to remove or conceal identifying information.
Anonymised screenshots will not intentionally reveal information such as:
- Full name;
- Telephone number;
- Email address;
- Delivery address;
- Profile photograph;
- Order number;
- Payment information; or
- Other information that could reasonably identify the customer.
Where a screenshot contains identifiable information that we wish to publish, we will request the customer’s permission before using it.
3. Customer Photographs and Videos
Customers may voluntarily send photographs or videos showing products purchased from Connie M Personal Shopper.
We may ask the customer for permission to repost or use the content for promotional purposes.
As a standard privacy measure, faces will generally be hidden or cropped when customer-generated photographs or videos are used.
If we wish to publish an identifiable image where the customer’s face or other identifying information is visible, we will request permission before doing so.
4. Anonymous Customer Content
Where customer content is approved for use, Connie M Personal Shopper will generally use it anonymously unless the customer has specifically agreed to identifiable use.
We may use descriptions such as “Happy customer ❤️” or “Customer feedback” without publishing the customer’s name, social-media handle or other identifying information.
5. Social Media Content
Connie M Personal Shopper maintains social-media accounts and may share approved customer-generated content as part of our marketing and community engagement.
We will not assume that a customer has given permission merely because they:
- Follow our account;
- Like our content;
- Comment on a post;
- Tag our business; or
- Mention Connie M Personal Shopper in a public post.
Where we wish to use identifiable customer-generated content, we will contact the customer and request permission first.
6. Publicly Posted Content
Customers may choose to post their own experiences publicly on social-media platforms.
A customer’s public post does not automatically give Connie M Personal Shopper permission to reproduce, download or commercially use that content.
Where we wish to use identifiable content from a customer’s public post for our own marketing purposes, we will contact the customer and request permission.
7. Customer Reviews on the Website
Customers may have the opportunity to submit reviews through our website.
Reviews may be displayed on the website to help other customers make informed purchasing decisions. Customers should avoid including unnecessary personal information in reviews.
Connie M Personal Shopper may moderate or remove reviews that contain:
- Personal information belonging to another person;
- Fraudulent or misleading information;
- Hate speech;
- Threats;
- Abusive or discriminatory content;
- Spam;
- Malicious links; or
- Content unrelated to the relevant product or customer experience.
We do not remove genuine negative reviews simply because they are negative.
8. Accuracy of Reviews and Testimonials
Customers should ensure that the reviews and testimonials they submit are truthful and based on their genuine experience.
Connie M Personal Shopper may request clarification or supporting information where there is a reasonable concern that a review is fraudulent or misleading.
9. Children and Minors
Connie M Personal Shopper will not knowingly publish identifiable photographs, videos or personal information relating to a child without permission from a parent or legal guardian.
Parents and legal guardians should take care when submitting photographs or other content involving children. We reserve the right to remove content involving a minor where appropriate.
10. Permission to Use Customer Content
Where permission is requested, we will explain the intended use of the content as reasonably necessary.
Permission may be given through an appropriate communication channel, including email or WhatsApp.
Customers should only provide content that they have the right to share with us.
11. Withdrawal of Permission
Where a customer has given permission for identifiable content to be used and later asks us to stop using it, Connie M Personal Shopper will make reasonable efforts to stop future use and remove the content from our own website and social-media channels where reasonably practicable.
Withdrawal of permission will not necessarily require us to remove:
- Content already printed or distributed;
- Archived business records;
- Copies outside our control;
- Third-party reposts;
- Screenshots taken by other people; or
- Content that cannot reasonably be retrieved or removed.
Withdrawal of permission does not affect use that was lawful before permission was withdrawn.
12. Intellectual Property and Customer Rights
Customers retain ownership of content they create, subject to any rights granted to Connie M Personal Shopper through an applicable permission or licence.
Customers must not submit content that infringes another person’s copyright, privacy rights, trademark rights or other legal rights.
By submitting content for publication, customers confirm that they have obtained permission from any other individuals appearing in it.
13. Personal Information
Any personal information contained in customer-generated content will be handled in accordance with our Privacy Policy and applicable South African privacy law.
We aim to collect and use only the information reasonably necessary for the intended purpose.
14. Customer Content and Marketing
Approved customer content may be used to showcase:
- Customer experiences;
- Product quality;
- Product styling;
- Customer satisfaction;
- Reviews and testimonials; and
- The Connie M Personal Shopper shopping experience.
Content may appear on our:
- Website;
- Instagram;
- TikTok;
- Facebook;
- Other official social-media channels;
- Digital marketing materials; and
- Other Connie M Personal Shopper promotional platforms.
15. No Automatic Permission Through Purchase
Purchasing a product from Connie M Personal Shopper does not automatically give us permission to use the customer’s photograph, likeness, private messages, personal information or other personally identifiable content for marketing purposes.
Where identifiable customer content is intended for promotional use, permission will be obtained where required.
16. Contact Us
Customers who have questions about the use of their content, or who wish to withdraw previously granted permission, may contact:
Connie M Personal Shopper
Email: conniempersonalshopper@gmail.com
WhatsApp: +27 62 658 6229
Website: www.conniempersonalshopper.co.za
Please provide enough information to help us identify the relevant content.
Thank you to every customer who trusts Connie M Personal Shopper and chooses to share their experience with us. We appreciate your support and are committed to respecting your privacy while celebrating the Connie M customer community.